Shipping policy

Shipping Policy

Last updated: 07th November 2024

Welcome to Flash Nab! We are committed to providing our customers with the best shipping options. Below is our detailed shipping policy:

Free Shipping

We are pleased to offer free shipping on all orders to United Kingdom, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Germany, Denmark, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United States, United Arab Emirates, Australia, Canada, Switzerland, Hong Kong SAR, Israel, Japan, South Korea, Malaysia, Norway, New Zealand and Singapore.

  • Domestic Shipping (within United Kingdom):

    • Free Standard Shipping: 3-5 days

  • International Shipping:

    • Free Standard International Shipping: 5-10 days

Please note that delivery times are estimates and may vary depending on external factors such as customs processing times and postal service schedules.

Order Processing Time

All orders are processed within [1-3] business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Shipping Confirmation and Order Tracking

Once your order has shipped, you will receive a shipping confirmation email that includes your tracking number. You can track your order using the provided tracking number on the carrier’s website.

Customs, Duties, and Taxes

Flash Nab is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Lost or Damaged Packages

Flash Nab is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim.

Incorrect Shipping Addresses

It is the customer’s responsibility to ensure that the shipping address provided is correct. We are not responsible for packages delivered to an incorrect address provided by the customer. If you realize that you made an error, please contact us as soon as possible at contact@otakuuniversestore.com.

Contact Us

If you have any questions about our Shipping Policy, please contact us at: contact@otakuuniversestore.com.